Shopping online FAQ's

Why when I am choosing a product it does not appear in my shopping cart?
This is because the shopping cart program is a cookie based program. Cookies must be enabled in your browser's configuration.

I have ordered a service but how do I pay?
At the end of the transaction you should have been informed that the invoice has been sent to you by e-mail and that we await receipt of your cheque made payable to: Internet Communication Services Ltd and sent to 3, Mayor Road, Floréal, Mauritius. IMPORTANT: STATE OUR INVOICE NUMBER ON THE BACK OF YOUR CHEQUE.

I have ordered some products on your website, when I checked out, I was asked for a username and password for the transaction, but it was not accepted, although I have already registered as a client/member. Please help!
For security reasons, the 2 accounts are independent from of each other.

With the respective security issues on the internet, I am afraid to use information of sensitive nature via the internet. What guarantee do I have?
The only information we are going to request from you are, name, address, town, country telephone no etc. We will not request any credit card information as we do not accept credit cards for the time being. Furthermore all transactions on our site are done through are secured connection. (Click here for more info)

I have tested your service by buying a product on your website and now I have an invoice in my email, but it was just a test to understand how your service works. I do not need the product I bought. Can it be cancelled?
If an invoice is not paid for within 30 days, it is automatically deleted by our system with no further obligations from your part.

I have added a product to my cart by accident. How do I remove it from my cart?
Next to the product you want to remove from your cart there is a checkbox. Check it on, then hit the "recalculate" button at the bottom of the table, it will remove the product from your list and recalculate your total amount to be paid.

What is save cart?
The "save cart" button will save your actual cart (order) that you processed on our site for a period of 30 days. We will send you a e-mail enabling you to check out your pending order at a later date.

I have added a product in my cart then changed the quantity I wanted but the total price has not changed, how can I get the right price?
Hit the "recalculate" button at the bottom of your cart table. This will readjust the total price of your cart according to the new quantity you would have added.